Privacy Policy
Professionally Managed by Servio Property Management, Inc
Updated 6/30/2020
This site (“Site”) is owned and operated by Servio Property Management, Inc (referred to herein as “SERVIO,” “we,” “us,” or “our”). SERVIO is committed to the privacy rights and protection of information collected about our residents, prospective residents, and other visitors to this Site. This privacy statement sets forth SERVIO’s Privacy Policy (“Policy”) for this Site. The following Policy describes how we collect, protect and use information we receive from visitors to our Site. This Policy applies only to information collected through this Site and not to information collected through any other websites.
INFORMATION WE COLLECT AND HOW WE USE IT
(1) Nonpersonally Identifiable Information (“Anonymous Information”): This refers to information that does not by itself identify an individual. This information generally includes anonymous information about an individual’s use of our Site that includes, but is not limited to, information concerning date and time of visit, the pages of the site visited, path through the Site, IP address, and the type of browser and operating system used.
IP Addresses
An IP address is a number that is automatically assigned to your computer whenever you are surfing the Internet. Web servers, the main computers that serve up web pages, automatically identify your computer by its IP address. As permitted under applicable law, SERVIO collects IP addresses for the purpose of system administration, gathering and analyzing aggregated information, creating a better experience for users and auditing the use of our Site.
We do not normally link IP addresses to anything personally identifiable, which means that your session will be logged, but you remain anonymous to us. We will seek to link your IP address when we feel it is necessary to protect this site and other users from harm and to prevent criminal misconduct.
Use of Cookies
Cookies are pieces of information that a website transfers to an individual for record-keeping purposes. When you use our site, we will store cookies on your computer to facilitate and customize your use of our Site. Cookies make web surfing easier for you by saving your preferences while you are on our Site. These cookies make your use of the Site easier, make the Site run more smoothly and help us to maintain a secure Site.
Most browsers are set up to accept cookies. If you want to change your cookie preferences, you can do so through your browser settings or refuse the cookies when you enter the website. Please remember that our cookies are often used to give you certain functionality and without them you may not be able to use some of our Site. You can remove cookies that have already been set in your browser via your browser settings.
How We Use Anonymous Information
Anonymous information is used internally for Site administration, troubleshooting and to help improve the quality of our web pages. We may share aggregated information, such as demographics, with our existing and prospective business partners and advertisers; however, none of the aggregated information that we share will contain Personal Information.
(2) Personally Identifiable Information (“Personal Information”): This refers to information that can help us identify or locate an individual. This information includes, but is not limited to, your first and last name, address, email address, telephone number, credit card number, social security number, employment information and financial information.
We do not collect any Personal Information about you unless you voluntarily provide it to us. This information is generally collected when you fill out forms or applications for one of our properties or correspond with us. If you disclose your Personal Information, we will only store and use such information that we need to meet your requests and our legitimate business objectives. We may ask you to provide us with Personal Information on a voluntary basis for the following purposes:
Online Transactions
We offer visitors to this Site the opportunity to submit a rental application online. We collect Personal Information such as your name, address, date of birth, and social security number to process your rental application. We also offer residents of SERVIO properties the opportunity to use various online services, including an online payment system and service requests. In order to take advantage of these services, you must create a login name and password (“User Account”) and provide us with your contact information.
Email Correspondence
On our Site, there are forms for each SERVIO property in which you can submit comments, make a complaint, make suggestions and ask questions. Your name and email address are required so that we can process your inquiries, respond to your requests, and improve our services.
Other Communications
We offer residents who have a User Account the opportunity to sign up for email notifications, text notifications, and voice calls regarding announcements and events. In order to sign up for these communications, you must create a User Account and provide us your contact information, such as your name and address.
How We Use Personal Information
Personal information collected by SERVIO will be used for purposes including administration of our site, for communications with visitors who submit requests for information, and to allow visitors who have created a user account to submit an application or to use online resident services.
EMAIL CONSENT AND OPT-OUT
Your provision of Personal Information through any of our registration forms on this Site constitutes your affirmative consent that we may contact you by email to provide you with information and notices relating to the property in which you inquire or where you reside, on various similar services available to you at or through that property and on various other properties that may be available and of interest to you in the future. It also means we may email you regarding updates to this Privacy Policy.
You may choose to opt out of receiving future commercial email messages from us as a result of your use of this Site. Each mass commercial email sent by us contains a link with instructions on how to remove yourself from our email list. Please note that you will need to opt-out separately from any third-party sites you have registered with.
DISCLOSURE OF PERSONAL INFORMATION
Third Parties
SERVIO will not rent or sell your Personal Information to others but may disclose Personal Information with third-party vendors and service providers that work with SERVIO. We will only share Personal Information with these vendors and service providers to help us provide a product or service to you. Examples of third parties we work with are waste service providers, utility service providers, financial institutions, and alarm service providers. These third parties only have access to Personal Information necessary for them to complete their service.
Business Purposes
As we continue to develop our business, there may be transactions in which a property has a change in ownership, a change in management, or there may be a sale of the property. In such transactions, your Personal Information may be transferred.
Legal/Safety Purposes
SERVIO may be required to disclose Personal Information if we are required to do so by law or we in good faith believe that such action is necessary to (a) comply with the law or legal process, (b) protect and defend our rights and property, (c) protect against misuse or unauthorized use of the Site, or (d) protect the personal safety or property of our users or the public.
SECURITY OF INFORMATION
SERVIO takes reasonable technical and organizational measures in accordance with applicable laws to safeguard users’ Personal Information.
We limit access to Personal Information to employees who we believe reasonably need to receive such information to provide our services in order to do their jobs, and we take the precautions we deem reasonable to protect the security of users’ Personal Information. We also work very hard to ensure that our employees are aware of the sensitivity of the data submitted to us and that they handle it with care, being careful not to allow any improper access by third parties.
Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity and privacy of any and all information and data exchanged between you and us through this site cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party.
RETENTION OF INFORMATION
SERVIO will retain your personal data for as long as required to perform the purposes for which the data was collected, depending on the legal basis for which that data was obtained and/or whether additional legal/regulatory obligations mandate that we retain your personal data. We may also retain personal data for the period during which a claim may be made in relation to our dealings with you.
THIRD-PARTY SITE LINKS
This Policy only addresses the use and disclosure of information that we collect from you. When you are on the SERVIO Site, you could be directed to other third-party sites or apps that are beyond our control. These third-party sites have their own privacy policies and data collection, use and disclosure practices. Please consult each site’s privacy policy. We are not responsible for the policies or practices of third parties.
OUR COMMITMENT TO CHILDREN’S PRIVACY
SERVIO recognizes the importance of protecting the privacy and safety of children. Our Site and services are directed towards the general audience and not directed towards children. We do not knowingly collect information about children under the age of 13 or minors otherwise defined in local law or regulation without verifiable parental consent. If we learn that someone under 13 has provided personal information through our Site, we will use reasonable efforts to remove that information from our databases.
UPDATING AND CORRECTING INFORMATION
We aim to keep our information as accurate as possible and encourage you to promptly update your information if it changes. You may, at any time, access your information to update, modify, or delete any inaccuracies by accessing your resident portal account or by contacting the SERVIO property in which you provided your information.
MODIFICATION OF PRIVACY POLICY
SERVIO regularly reviews this Privacy Policy and ensures that we process your information in a manner that is in compliance with applicable regulations. We reserve the right to change this Policy at any time. Such changes, modifications, additions or deletions shall be effective immediately upon notice thereof, which may be given by means including, but not limited to, issuing an email to the email address listed by registered users and posting the modified Policy on this page. Your continued use of this site or the providing of information to us after such modifications will constitute your: (a) acknowledgment of the modified Policy; and (b) agreement to abide and be bound by the modified Policy.
INQUIRIES, COMPLAINTS AND DISPUTES:
Customers may contact SERVIO with any questions, concerns, or inquiries about this Privacy Policy or company data. If you would like to make an inquiry or formal complaint, please click here to complete an online submission or mail to: support@serviopropertymanagement.com
All complaints will be evaluated and a reply will be sent as soon as appropriate. In some instances, SERVIO may have to cease services to you if necessary to satisfy your request.
ACCEPTANCE OF THESE TERMS
By using this Site, or providing information to us, you signify your agreement to our Policy. If you do not agree with this Policy, please do not use this site or provide information to us.